Last updated: 5 October 2026
These terms apply to every tour, yatra, hotel, transport or helicopter booking made with CareMyTrip, operated by CARE MY TRIP.COM HOSPITALITY PRIVATE LIMITED ("CareMyTrip", "we", "us"), whether you book on this website, by phone, by WhatsApp or by email. By paying an advance you confirm that you have read and accepted them on behalf of everyone travelling under your booking.
Each package page also carries its own Booking terms section. Where a package's own terms differ from this page, the package's terms apply to that package.
1. Quotes and prices
- Package prices are per person and exclude 5% GST unless the quote says otherwise.
- Prices depend on hotel tariffs, fuel prices, transport charges, taxes and government levies. A quote is confirmed only when we accept your advance, and may change before then.
- Package rates may not apply during peak season, festivals, long weekends and special event dates. We will tell you the applicable rate before you pay.
- Group rates assume the group size stated in the quote. If fewer people travel, the per-person price may be revised.
2. Booking and payment
A booking is confirmed only after we receive the required advance and send you a written confirmation.
Road yatras and tours
- 25% of the total package cost at the time of booking.
- A further 50% at least 30 days before departure.
- The remaining 25% at least 15 days before departure.
- A booking made 30 days before departure needs at least a 50% advance, and a booking made within 15 days needs the full amount.
- The full package amount must be paid before the tour begins.
Helicopter yatras
- 50% of the tour cost to confirm the booking, and the balance 30 days before departure. Some fixed same-day departures need 100% at booking; the package page says which.
- Passengers board only after full payment is received.
- Excess body weight and baggage charges are collected at Dehradun before boarding.
We accept payment by bank transfer, UPI and the payment links we send you. Always pay to accounts in the name of CARE MY TRIP.COM HOSPITALITY PRIVATE LIMITED, and check the details with us by phone if you are unsure.
3. Changes to your booking
- Date changes, extra travellers, room upgrades and other changes depend on availability and may cost more. Any difference in price is payable before travel.
- Helicopter bookings can be rescheduled to a later date only if you ask at least 15 days before the journey, subject to availability and a charge of 20% of the tour value. A request made within 15 days of departure is treated as a cancellation.
- Any service you ask for outside the confirmed itinerary is charged separately.
4. Cancellations and refunds
Cancellation charges depend on how close to departure you cancel and on the type of tour. They are set out in full in our Cancellation and Refund Policy.
5. Hotels and accommodation
- Hotels are confirmed subject to availability. If a listed hotel is unavailable, we provide another of a similar category and standard.
- Hotels in the Char Dham region and at the shrines are mostly non-star properties chosen as the best available locally. Accommodation at Kedarnath is basic, and night temperatures can fall below zero.
- Standard check-in and check-out times apply. Early check-in and late check-out depend on the hotel and may cost extra.
6. Transport
- Vehicles run to the confirmed itinerary and are not at your disposal for personal trips.
- AC is not used in the hills; it is available only on the plains sectors (such as Delhi to Haridwar or Dehradun) when confirmed in writing.
- Local excursions not in the itinerary (for example Mana, Chopta or Triyugi Narayan) are charged by local drivers.
7. Helicopter services
- Helicopter flights are run by licensed operators, and every flight depends on weather, air traffic clearance, VVIP movement, NOTAM restrictions and the aircraft's technical condition. Delays and cancellations happen and are outside our control.
- You must declare your correct body weight when booking. Weighing at the helipad is compulsory, and weight above the limit stated on the package page is charged per kg.
- Baggage is limited to the allowance stated for your package (usually 3 to 4 kg per person).
- Fixed departures run at fixed times. Missing your departure counts as a no-show.
- Extra nights caused by weather or technical problems are paid by the passengers. The operator may refuse to fly anyone it considers unfit.
8. Itinerary changes and events outside our control
- Weather, landslides, road closures, government orders, temple administration decisions, strikes and similar events can force us to change routes, night halts or the order of visits. We will always choose the safest available option.
- Extra costs from such events (extra nights, meals, transport) are paid by the traveller.
- No refund is given for sightseeing or services missed because of weather, natural calamity, road closure or political disturbance, or for services you choose not to use.
9. Your responsibilities
- Carry valid government photo ID throughout the trip (Aadhaar, passport or voter ID for Indian travellers; a passport for foreign nationals), plus any permits or registrations the journey needs, including Char Dham yatra registration.
- High-altitude yatras are physically demanding. Consult your doctor before booking, especially for elderly travellers or anyone with a heart, lung or blood pressure condition, and carry your own medicines and warm clothing.
- We recommend that you buy travel insurance. Our packages do not include insurance.
- Please follow the instructions of our drivers, guides and local staff, and respect local customs and temple rules.
- You are responsible for your own luggage and valuables.
10. Third-party services
Hotels, transport operators, helicopter companies, pony, palki and ropeway services, and temple authorities are independent providers. We choose them carefully but cannot be responsible for their acts, delays or failures, or for any loss, injury or damage they cause. Entrance fees, monument fees and park fees are paid directly by you unless your package includes them.
11. Our liability
We take care in planning and running every tour. Our liability for any claim related to a booking is limited to the amount you paid us for that booking. We are not liable for indirect losses, or for losses caused by events outside our reasonable control.
12. Complaints
If something goes wrong during the trip, tell our team straight away by phone or WhatsApp so we can try to fix it on the spot. You can also write to us within 15 days of returning, and we will reply within 7 working days.
13. Governing law
These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Delhi.
14. Contact us
CareMyTrip (CARE MY TRIP.COM HOSPITALITY PRIVATE LIMITED)
CMTC House, Khasra No-123KA, Kuthalwali, Dehradun, Uttarakhand 248003, India
Phone / WhatsApp: +91 85274 56666, +91 85274 58888
Email: info@caremytrip.com
GSTIN 05AAFCC4083R1Z7 · CIN U63030DL2013PTC257344