Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website https://caremytrip.com/ (“Website”) and the services provided by CareMyTrip.com Hospitality Pvt. Ltd. (“Company”, “CareMyTrip”, “we”, “our”, or “us”).

By accessing, browsing, or booking any service through our Website or authorized representatives, you (“User”, “Customer”, “you”) agree to be legally bound by these Terms.

1. Eligibility

By using our services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• All information provided by you is accurate and complete

2. Scope of Services

CareMyTrip provides travel-related services including but not limited to:

• Tour packages
• Trekking and adventure activities
• Hotel bookings
• Transportation arrangements

We act as an intermediary between customers and third-party service providers.

3. Booking and Confirmation

• Bookings may be made through our Website or authorized representatives only
• A booking is confirmed only upon receipt of required payment and written confirmation from CareMyTrip
• We reserve the right to refuse or cancel any booking at our discretion

4. Pricing and Payments

• All prices are subject to change without prior notice due to market conditions, availability, or external factors
• Full or partial payment must be made as per the specified payment schedule
• Failure to complete payment may result in cancellation of booking
• Taxes, service charges, and additional costs (if any) will be clearly communicated

5. Cancellation and Refund Policy

• Cancellations must be made in writing via email
• Cancellation charges will apply as per the specific package policy
• Refund timelines may vary depending on payment method and service providers
• No refund shall be provided for:
  • No-shows
  • Unused services
  • Early departure
  • Force majeure situations

6. Changes and Modifications

• CareMyTrip reserves the right to modify itineraries, schedules, accommodations, or services due to:
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Operational requirements
• Such changes shall not be considered a breach of contract

7. Travel Risks and Disclaimer

• Travel, trekking, and adventure activities involve inherent risks
• Customers are required to sign a risk acknowledgment/disclaimer form prior to participation
• CareMyTrip shall not be liable for:
  • Personal injury or death
  • Loss or damage of personal belongings
  • Delays, cancellations, or disruptions caused by external factors

8. Customer Responsibilities

You agree to:

• Follow all safety instructions provided by our team
• Comply with local laws and regulations
• Maintain respectful behavior towards staff and fellow travelers

Failure to comply may result in:

• Immediate termination of services
• No refund entitlement

9. Medical Conditions and Emergencies

• Customers must disclose any medical conditions prior to booking
• In case of emergency, we may assist in arranging medical aid
• All medical and related expenses shall be borne by the customer

10. Accommodation and Facilities

• Accommodation is provided as per itinerary details
• Any additional services not mentioned will be chargeable
• Room allocation is subject to availability

11. Force Majeure

CareMyTrip shall not be held liable for failure or delay in performance due to events beyond our control, including but not limited to:

• Natural disasters
• Pandemics
• War, strikes, or civil disturbances
• Government actions

12. Third-Party Services

• We partner with third-party service providers (hotels, transport, etc.)
• We are not responsible for their acts, omissions, or service quality
• Their respective terms and conditions may apply

13. Limitation of Liability

To the maximum extent permitted by law:

• CareMyTrip’s liability shall be limited to the amount paid by the customer
• We shall not be liable for indirect, incidental, or consequential damages

14. Intellectual Property

All content on the Website (text, images, logos, branding) is the property of CareMyTrip and protected under applicable laws. Unauthorized use is strictly prohibited.

15. Privacy

Your use of our services is also governed by our Privacy Policy.
We encourage you to review it carefully.

16. Termination

We reserve the right to suspend or terminate access to our services in case of:

• Breach of these Terms
• Fraudulent activity
• Misuse of services

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand, India.

18. Amendments

CareMyTrip reserves the right to modify these Terms at any time. Updated Terms will be posted on the Website with a revised effective date.

19. Contact Information

CareMyTrip.com Hospitality Pvt. Ltd.
CMTC House, Kuthalwali, Johrigaon,
Village Sinola, Dehradun, Uttarakhand – 248003, India

+91 8527456666
info@caremytrip.com | caremytrip@gmail.com

Effective Date: March 2026