. Booking & Payment
1.1 How can I make a booking with CareMyTrip?
Bookings can be made through our official website https://caremytrip.com/ or via our authorized representatives. A booking is considered confirmed only upon receipt of payment and issuance of a confirmation from our team.
1.2 What payment methods are accepted?
We accept multiple payment methods, including:
- Credit/Debit Cards
- UPI (Google Pay, PhonePe, Paytm)
- Net Banking
- Bank Transfers
1.3 Is my payment secure?
Yes, all transactions are processed through secure and encrypted payment gateways to ensure the protection of your financial information.
1.4 Is full payment required at the time of booking?
Depending on the package, either full or partial payment is required to confirm the booking. The remaining balance must be paid as per the communicated schedule.
2. Cancellation & Refunds
2.1 What is the cancellation policy?
Cancellation requests must be submitted in writing via email. Applicable charges depend on the time of cancellation prior to departure. Please refer to our Cancellation & Refund Policy for detailed terms.
2.2 What is the refund processing timeline?
Approved refunds are generally processed within 7–14 business days, subject to bank and payment gateway timelines.
2.3 Are refunds provided in all cases?
Refunds are subject to policy conditions. No refunds are provided for no-shows, partially utilized services, or cancellations beyond the specified timelines.
3. Travel & Itinerary
3.1 Can itineraries be modified after booking?
Minor modifications may be accommodated subject to availability and additional charges. Significant changes may not always be possible.
3.2 Does CareMyTrip guarantee completion of all trips?
Due to factors such as weather, terrain, and safety conditions, we do not guarantee completion of itineraries, especially for treks and adventure activities.
3.3 What happens if CareMyTrip cancels a trip?
In such cases, customers may be offered alternative options or a refund, subject to applicable policies.
4. Accommodation & Inclusions
4.1 What type of accommodation is provided?
Accommodation varies depending on the package and may include hotels, camps, or guesthouses. Specific details are outlined in each itinerary.
4.2 Are meals included in the package?
Meal inclusions vary by package and are clearly specified in the itinerary. Any additional meals will be chargeable.
5. Safety & Medical Assistance
5.1 Is it safe to travel with CareMyTrip?
We prioritize customer safety and follow established safety protocols. However, travel and adventure activities involve inherent risks.
5.2 What happens in case of a medical emergency?
We will assist in arranging medical support or transportation to the nearest facility. All associated expenses must be borne by the traveler.
5.3 Are medical fitness requirements applicable?
For certain treks and high-altitude destinations, medical fitness may be required. Customers are advised to consult a physician prior to travel.
6. Travel Documentation & Requirements
6.1 What documents are required for travel?
Valid government-issued identification (such as Aadhaar or Passport) is required. Certain destinations may require additional permits.
6.2 Are permits included in the package?
Some permits are included, while others may be chargeable depending on the destination and regulations.
7. Customer Conduct
7.1 What is expected from travelers during the trip?
Travelers are expected to:
- Follow instructions from the tour leader
- Respect local customs and environments
- Maintain appropriate behavior
7.2 Can services be terminated due to misconduct?
Yes. Any misconduct or violation of rules may result in immediate termination of services without refund.
8. Third-Party Services
8.1 Does CareMyTrip directly operate all services?
We collaborate with third-party service providers such as hotels and transport operators. We are not responsible for their independent actions or service quality.
9. Data Privacy & Security
9.1 How is my personal information handled?
We implement appropriate security measures to protect your data. For detailed information, please refer to our Privacy Policy.
9.2 Is my data shared with third parties?
Your data may be shared only with necessary service providers to fulfill your booking. We do not sell personal data.
10. Customer Support
10.1 How can I contact CareMyTrip?
CareMyTrip.com Hospitality Pvt. Ltd.
CMTC House, Kuthalwali, Johrigaon,
Village Sinola, Dehradun, Uttarakhand – 248003, India
+91 8527456666
info@caremytrip.com | caremytrip@gmail.com
10.2 What are your support hours?
Our support team is available during business hours From 9:00 am to 7:00 pm all 7 days, and assistance is provided during active trips as required.
